I'm a returning backer or landing page subscriber and I don't have Get Salty.
Please make sure to read the list of items you are getting with your pledge in the add-on section. Get Salty should be under “Additional Items”. If you do not see Get Salty among your items, please send an email to [email protected]
Last updated: May 30, 2023 03:29
If I buy an item, when do I get it?
You will get all the purchased items with your Soda Pop games when we fulfill them.
Last updated: May 30, 2023 03:31
Are you offering Spiel Essen pick-up
The games should be ready in October 2023, but we cannot control any complications that might arise during manufacturing or logistics. We are requesting shipping costs to everyone and if we end up going to Spiel Essen with Soda Pop we will be refunding your shipping costs once you get to pick up your games at the fair. We normally end up with half of the games not being picked up and asking for shipping in advance will avoid many issues.
Last updated: May 30, 2023 03:47
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.